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Our Newsletter


Shipping & Returns

Shipping & Returns

We strive to provide the quickest shipping times possible. We ship Monday through Friday until 4pm. Most orders ship within three business days after payment received. All items are shipped via FedEx. Tracking numbers are emailed automatically upon shipment. If for some reason you have not received your tracking number you can log in to your Account page as tracking numbers are inserted there as well. Please contact us to schedule a time to pick up your purchases. 


Shipping Claims- Should a claim arise, you will need to retain all packaging materials and email pictures of damage to us. We will do our best to expedite all claims and issue a refund as soon as the claim has been process by the appropriate shipping company.  


Returns

Mistakes happen. Please give us an opportunity to correct any error before you leave a negative feedback. All items are fully inspected prior to shipping in order to ensure the contents of the packages remain intact. In the event that an item arrives defective, you must contact us within 7 days upon receipt for a Return authorization. Defective items must be returned within 30 days for exchange. Items will only be accepted for return in their original condition, with absolutely no accessories missing.

 We Guarantee 100% customer satisfaction. In the rare event that an item is not as described, we will gladly replace the item or issue a refund. However, you must contact us within 7 days of receiving the item. If for some reason, within 30 days of purchase, you are not satisfied with your item and want to return it, the item must be in the condition that you received it with all tags and original packaging. We will charge a 10% restocking fee on any returned item that is not due to a defect in the order. We will issue a credit for authorized returns upon receiving and inspecting the returned product. We do not credit the original shipping cost, nor the return shipping cost (unless the merchandise is damaged or defective).


Warranty Returns - Warranty items will follow the manufacturers warranty policies. Not all warranty items can be returned to us, some manufacturers require you to send warranty items back to them direct and prior authorization is required. We will assist you with the information needed to obtain return authorization.